There are two essentials elements to AWB’s success; continuous technology innovation and global tech support capability. As a preferred ODM partner for leading IT companies worldwide, the tech support expertise of AWB efficiently meets the needs of many different customers. Our services include:

	Problem Tracking Report System
	a single focal point for problem reporting and tracking
	Escalation System
	makes top management aware of issues that remain unresolved past due date, based on priority level
	Knowledge Base Q&A Database
	Experienced, well-trained Technical Support Team
	(CNE,MCSE,CCNA,CCNP)
	Pre-sales Support
	evaluation samples and testing assistance
	Post-sales Support
	information, simulation, issue identification, problem-solving, on-site support for urgent issues
	Training
	product training, technical training, troubleshooting training